Igor

Hi, Thanks. Let me know a name of a graphics card in your computer. Do you observe the problem with a small preview in the main window? Or the problem occurs with a fullscreen preview when you click Preview button?

You can choose a custom thumbnail picture for created MP4 video files. And add another information (meta tags) if necessary. Use a free utility MP3tag: https://www.mp3tag.de/en/download.html P.S. Probably we'll add this feature in future version of PTE AV Studio.

We plan this effect in future versions.

Hi, Let me know a configuration of your computer (model name, or installed graphics card). And version of Windows. I recommend to update drivers for your graphics card. The most likely graphics card doesn't work correctly. Check for available drivers in Windows Update app.

Good idea. Thanks, Barry.

Hi, We added a new page on WnSoft website to help you quickly recover a lost or forgotten license key: https://www.wnsoft.com/pte-av-studio/lost-license-key/ You'll receive a message with your newest license key in 2 minutes. It works for license keys purchased since September of 2011. Type your email address associated with your order. In case of any difficulties, or if you purchased version 6.5 or earlier, just contact our support team.

If you have this problem, please try to install a previous version 10.0.9: https://files.wnsoft.com/test/pteavstudio-setup-10.0.9.exe Does it solve this problem?

Thanks, we'll try to reproduce this problem tomorrow.

Tom, I'm not sure that it's a problem. PTE always had this behaviour in all versions. Fullscreen preview is separate application to protect the main program in case of any technical problem with the preview.

Hi, I quickly tested and can't reproduce this problem. If you observe this problem, please give me more details: 1. Did you work in the Slide List or in theTimeline mode BEFORE you pressed F4 key? 2. Exact version in the About window. 3. Version of Windows (10, 8, 7). 4. Does this problem happen with Sample Project? See the Main menu > Help > Open Sample Project.

PTE AV Studio 10.0.10 is available Dowload: https://files.wnsoft.com/pteavstudio/pteavstudio-setup.exe Or use Auto Update feature: Main menu > Help > Check for Free Updates. Added support of some fonts which didn’t work earlier (in OpenType and TrueType formats). Fixed problem with missing Slide1 and Slide2 objects in a new custom transition. Fixed problem with import of a custom transition with additional images/videos. Fixed problem with a wrong Border for a video clip recorded with a rotation 180 degree. Fixed problem with styles which have double quotes in a name.

Hi Barbara, I apologize for the problem with PicturesToExe. I checked all recent orders and I found that your purchased PicturesToExe Deluxe 9 in January of 2018. Right? I've sent you a license key for PicturesToExe Deluxe 9 in a personal message. You need to download version 9.0 from this page: https://www.wnsoft.com/en/pte-av-studio/old-versions/ Direct link to the installation file: https://files.wnsoft.com/picturestoexe/previous-versions/picturestoexe-setup-9022.exe P.S. Did you try to reach us through the Contact Us page: https://www.wnsoft.com/en/support/ Regrettably I didn't find your message there.

Dom, We fixed this problem. Please try a new Beta version 10.0.10: https://files.wnsoft.com/test/pteavstudio-setup.exe

Dom, I reproduced this problem. Thanks. We'll fix it soon.

I'm glad! New version 10.0.10 will be released officially soon with other improvements.

Gary, Try a new Beta version: https://files.wnsoft.com/test/pteavstudio-setup.exe

Gary, Thanks, I reproduced this problem. It occurs with a video clip recorded with a rotation flag 180 degree. We'll fix it.

Hi Dom, Can you reproduce this problem to find exact style name which cause this issue? Close PTE, make a backup of a folder "Styles and Transitions" in Documents > PicturesToExe. So now you can always restore all styles, themes and transitios, in case of any problem.

Gary, Send me a test project (all files in a ZIP) with 1 slide which contains this video clip with a wrong Border.

Hi, If this problem will occur again, please make a screenshot of that error message and attach to your reply.

Hi Terry, Visit this YouTube page: https://www.youtube.com/audiolibrary/music?nv=1 You'll see a list of various MP3 songs. For each audio clip you should see a small icon (on right side) to download that MP3 file. Don't forget to log in to your Google account.

Hi Rosemary, WMA format includes several internal formats. Also some WMA file have a copyright protection. I have several test WMA audio files which play fine in PTE AV Studio. You can send me a sample WMA file which doesn't work correctly, I'll check it. Use WeTransfer.com or Send.Firefox.com to share the file. Alternative solution: convert WMA into MP3 - the best audio format for PTE AV Studio.

Tom, I'm glad! Thanks for your confirmation. Please post a reply in that topic, too.

Hi, Try a new version 10.0.10 Beta: https://files.wnsoft.com/test/pteavstudio-setup.exe This version supports some fonts which didn't work correctly earlier (OpenType or TrueType) in PTE 10.0.9 or any previous version. The problem was in a combination of a specific font name and incorrect work of a system function in Windows which returned a wrong font name. We found a workaround for this case. For example: El&Font Bubble 1 Balmoral LET 1Isadora M Bold Thinking of Betty Light etc

Hi Ken, Visual quality depends on a program used for a video conference. But usually this quality is quite poor. I recently used Zoom to show my desktop and then I launched a video file on fullscreen. Try different apps, probably Google Meet may give better quality.1 Anyway, 1080 at 60p is hardly reachable.