Igor

Ron, I'm glad that you found the best solution!

Ron, "Quality" mode (High quality or custom value) works smarter than Bitrate mode. Because in Quality mode the encoder uses more bitrate for scenes with high details and animations, and less bitrate in scenes with static images, or slow panning. It works similar to JPEG quality in Photoshop. You declare desired image quality and the program automatically calculates optimal bitrate values for each scene to preserve the requested visual quality. You need not to calculate bitrate according width/height, frame rate and type of your scenes. I very recommend to use High quality. Or Medium quality, if you want to reduce a file size keeping reasonable quality.

Hi Dave, Check these settings for notifications: https://www.picturestoexe.com/forums/notifications/options/ https://www.picturestoexe.com/forums/followed/

Ron, Did you try a preset 3840 x 2160, High quality, 60p, No Hardware acceleration (unticked) on this TV? The latest version 10.0.6 Build 4 (in About window).

Jill, We did fully automatic simple updating of PTE, like in many other new software products. In future version, I can add a special checkbox "Keep a copy of installation file in Downloads folder" for advanced users.

Barry, Two possible reasons: - Two instances of the program are launched by the user (I think it's not your case). - Or the program freezed on closing (before the update or after video encoding). Anyway restarting of Windows should solve this issue.

Barry, It seems that PTE AV Studio is running while updating. Close manually all running copies of the program. Also check Task Manager, probably PTE AV Studio couldn't correctly finish its work and stayed in background. If it doesn't help, restart Windows and run update again. It should help.

Gary, Low quality mode will give really bad results. Even without HW acceleration. I very recommend you avoid "Low quality" mode and I'm even going to remove it from PTE 11. CPU encoder gives better visual results than HW encoder, especially at Medium or Low quality. With High quality a difference is less visible.

Gary, What encoding settings you use? Can you attach a screenshot? I used 1920 x 1080, High quality, 30p. When "Hardware acceleration" option is NOT used a visual quality of dissolving transition is very good and I see smooth playback even at 30p. Same result with video created in PTE 10.0.6 and PTE 9.0.22. With Hardware acceleration (NVIDIA) dissolves are less smooth at 30p and it seems to be an issue/quality of NVIDIA encoder. I get same result with versions 10.0.6 and previous 10.0.5. Producing 60p video gives smooth results for dissolves. I attach my test project and created videos: https://send.firefox.com/download/2a73e9bd6270bf2d/#nMbFdlvmYayxh_H6XzYp7w

PTE AV Studio 10.0.6 is available Dowload: https://files.wnsoft.com/pteavstudio/pteavstudio-setup.exe Or use Auto Update feature: Main menu > Help > Check for Free Updates. Improved compatibility for created 4K videos with Ultra HD TVs. Report Improved video encoding in Custom preset with “Bitrate” mode. The final bitrate more closely matches the one set by the user. Fixed problem with a wrong file name in Convert/Trim Video Clip function. Fixed problem with overwriting of a locked video file.

I'm glad!

Thanks for the confirmation, Ron! I'm going to release v10.0.6 officially today later. It will add a wide compatibility with 4K TVs.

Gary, Please try a new version: https://files.wnsoft.com/test/pteavstudio-setup.exe It installs as v10.0.6 Build 4 (in the About window).

Gary, Thanks, I confirm this bug. We'll fix it soon.

Hi Daniel, We didn't change video encoder library since a final release of PTE 10 in October. It seems that this problem is not related with PTE. Hardware encoder just becomes unavailable. Maybe after certain update in Windows 10. I had this issue twice on my computers. After updating of NVIDIA Geforce Experience drivers the hardware encoder start to work again.

Hi Ron, Please install this version: 10.0.6 Build 2 (as shown in the About window). https://files.wnsoft.com/test/pteavstudio-setup.exe

For correct comparison of different computers it necessary to use same project and settings. Because speed of encoding depends on visual content of a project. For example, a series of still images with a cut transitions will be encoded much faster than animated images with panning and zooming.

Kieron, Send me this project - all files in a ZIP. I'll check it.

Ron, Thanks for the help with testing!

Ron, Thanks for your high appreciation! Please try an experimental version. The About window should display "Build 3": https://files.wnsoft.com/test/pteavstudio-setup-build3.exe Create a 4K video with HW option and play on Samsung TV. A resulting file should be larger on 10% than with previous version. Interesting to see if it helps. I have a guess that USB 2.0 speed is not enough for playback of 4K video with high bitrate. As an experiment, try to play same video files (which cause problem on Samsung) on Sony TV using slow USB 2.0 port.

Ron, Thanks for these results! We set a max limit of a bitrate for video encoding without HW acceleration. And it helped. And when Hardware acceleration is ON we can't combine a bitrate limit and encoding with dynamic quality. It's only possible to use Bitrate mode and set strictly desired bitrate. 60000 (KB) for case of your Samsung TV. Just and idea. Can you check another USB flash drive with your Samsung TV? The best variant would be USB 3.0 Flash drive (which has a blue color in connector area. Maybe we have a problem with slow reading?

Ron, Please try a new version: https://files.wnsoft.com/test/pteavstudio-setup.exe Check the About window. It should display: Version: 10.0.6 (64-bit) Build 2 1. Encode 4K video without Hardware acceleration, High quality, 60p. And check on both 4K TVs. 2. Encode 4K video with ticked Hardware acceleration and Medium quality, 60p.

Ron, I'll prepare a new test version of PTE with optimal 4K settings tomorrow. If it possible, please check it tomorrow on both TVs. Please also try 4K 60p video from iPhone 8: https://send.firefox.com/download/9d5b9800e8148706/#ju-xnD2eYYgVX68WFQerLg How it plays on Samsung TV?

Ron, Glad that your like quality of created videos! Can you check the following: Choose "Custom" preset. Cange a mode "Quality" to mode "Bitrate" and type 60000 (it will give 60 Mbit). Encode video with Hardware acceleration and check on your both 4K TVs. Let me know about results.

Hi, Normally this problem should not occur when "Synchronize soundtrack and slides" option is ticked (by default). What happens when you press Space key to pause the show - does the music pauses or continues to play? Can you check Sample Project (see the main menu > Help > Open Sample Project).