Igor

I created new custom transition (and transition with variants) which include additional video clips or images. No problem with V11.0.7. I couldn't reproduce the problem with missing files. Hi, Did you observe the same problem in v11.0.6 ? Did it work correctly in previous v11.0.6 ?

Michael, Try the advice suggested above. If the problem occurs with a simple test project (one slide and one audio file), please send us this project. Use a command "Create backup in a ZIP" from the main menu > File menu. Then upload the ZIP archive to Google Drive or WeTransfer.com or iCloud and share the link.

Hi Tom, Thanks, I'll check these fonts on our Mac.

Hi, In your version of PTE AV Studio (Standard edition) you can adjust smooth beginning/ending of an audio clip. These options are called "Fade In" and "Fade Out" in English interface and located in the Project Options > Audio tab. According your screenshow above, I see that you've adjusted 14 seconds for Fade In and 9 seconds for Fade Out for the 1st audio clip. Do you mean the problem with this first audio clip or other other audio clips?

PTE AV Studio 11.0.7 is available for PC and Mac Download: https://www.wnsoft.com/pte-av-studio/download/ Or use Auto Update feature: Main menu > Help > Check for Free Updates (Windows only) Fixed problem with freezing on JPEG images in CMYK color format not supported by PTE AV Studio (Mac only). Fixed problem with a Quick Style and order of images when the original slide has multiple main images. This issue also occurred with a slide style if a slide contained 10+ main images. We've re-added optimizations to the storage of custom transitions for faster work of Slide Options and Project Options. Mac version: Auto Update will offer to download and install manually the new update.

Thanks, Alex!

OK, no problem. I've sent you a message with my email.

Hi Claus, Please try again. Now it should work.

Try to convert/optimize these 3 video clips in a built-in video converter of PTE AV Studio. In the File panel of the main window select one video clip and in the popup menu choose "Convert/Trim Video Clip" command. Leave all otions by default. Then re-add converted video clips back to your project and compare smoothness of a playback. Also you can send us (to WnSoft) a test small project which includes these 3 original video clips where you observe this issue. Use a special command - Create a backup in a ZIP from the main menu > File menu. And upload the ZIP file to Google Drive or WeTransfer.com Then please send me a download link in a personal message through this forum. Let me know a model name graphics card installed in your computer.

Sorry, can you explain your question in more details?

We updated PTE AV Studio 11.0.7 Beta: Fixed problem with freezing on JPEG images in CMYK color format not supported by PTE AV Studio (Mac only) Download Windows: https://files.wnsoft.com/test/pteavstudio-setup.exe Mac: https://files.wnsoft.com/test/PTE-AV-Studio.dmg (About window shows: 11.0.6 Build 3)

Hi, Usually a playback in realtime (preview) should play smooth FullHD video clips (1920 x 1080). For a smooth preview/playback of 4K video clips you need a modern computer with a faster graphics card (NVIDIA or AMD). Especially if you make a collage of several video clips, or transition between two video clips. Anyway, all issues with smoothness appear only in a preview mode, once you create a final MP4 video file, it should play fine on any modern PC or flat TV.

Right click or double click into the Preview panel (Mini Player window).

Hi, I updated our Mac Mini with M1 chip (Apple Silicon) to the newest macOS Ventura 13.4.1. No problem with PTE AV Studio 11 (and 10.5). Both versions work correctly. We discovered one reason of freezing on Mac. If a folder chosen in the File Tree (File List) contains at least one JPEG image in CMYK color space, PTE AV Studio will freeze on Mac. We'll fix this problem in the nearest update.

Mark, It would be very hard to implement all desktop features of PTE AV Studio in a mobile version with a small screen. Objects and animation editor and Timeline window are not compatible with mobile screens. It would be a simple slideshow app - choose images and apply slide styles. That's all. And there are many free slideshow apps in this niche. Including free Google Photos. We'll not able to compete with them. So currently we don't plan a mobile version. Sorry. I think that apps like PTE AV Studio are intended for computers to give more creative possibilities - PC or Mac with a large screen.

Hi Mark, Do you mean a mobile version of PTE AV Studio for iPhone / iPad / Android?

Hi, I'll update our Mac mini M1 to macOS Ventura 13.4.1 next Monday to see how PTE AV Studio works with it. Doug, you can try to skip import of settings from previous V10.5 for V11 when you uninstalled all settings of PTE AV Studio (using the uninstaller utility I've posted above). One possible explanation that the problem may be related with a certain folder (and images) which is highlighted in the Tree of folders on the main window when you start PTE AV Studio on your Mac. PTE tries to extract a thumbnail of an image (images) from that folder and freezes. I think that Time Machine shouldn't affect to PTE AV Studio.

Glad that you solved this issue! Usually we advice to copy/paste a license key (Cmd+C / Cmd + V on Mac) to avoid typos with "i" and "1" and "O" and 0". Dave, thanks for your quick helpful reply.

Steve, I've received your image file, thanks. We'll check it on our Mac Mini M1 on Monday.

Hi, I'm already back home and I'm starting to reply to all messages. Thanks for waiting!

Hi Steve, I've sent you a personal message.

Hi Steve, I'm glad that you found the solution. Can you share a sample image with a wrong color space? We'll check the file to fix this issue for the future update. You can upload the file to Google Drive and send me a download link in a personal message. Igor, WnSoft

Hi Doug, I very apologise for this unpleasant problem with PTE on your Mac! Now I'm in mountains and will return to home this Friday. I need to explore that issue with the Mac version. Right now I can offer you only the solution which you already tried: 1. Remove PTE from Applications to a Bin. 2. Restart Mac 3. Run the Uninstaller utility 4. Reinstall PTE to Applications. Also please make sure that you use the latest update 11.0.6 Igor,

Hi, Thanks for all your wishes! Now I'm high in the mountains, hiking 10-15 km every day at altitudes of 1200-2500 meters.

Hi, Try to reset settings of PTE AV Studio 11 on your Mac. 1. Make sure that PTE AV Studio is not launched in the Dock. 2. Download the following special uninstaller and run it. https://files.wnsoft.com/pteavstudio/RemovePTEAVStudio.app-11-0.zip 3. Tick an option 'Reset PTE AV Studio configuration'. Confirm the uninstallation. 4. Run PTE AV Studio again. Let me know about a result.