Igor

I've received an email that this issue is solved now after updating PTE AV Player on Dave's Mac.

Hi, Check an option in the Project Options > Advanced tab > Synchronize soundtrack and slides. It should be ticked by default.

Hi Ken, If it possible, please try to reproduce a situation when this issue with corrupted waveforms occurs. And write me a step by step instruction how to reproduce it. Probably we will able to improve the code for waveforms.

Michael, Thanks for these details. Try to disable Motion Blur option in your video output settings. This is a default option (Motion Blur Disabled). I think this should help. Motion Blur requires more memory and is 5-10 times slower. Tomorrow we'll check memory usage using this option.

Hi Michael, Write more details: 1. Exact version of PTE AV Studio. 10.5.x or 11.0.x? If it's V11, make sure that you use the latest update 11.0.11 downloaded from WnSoft website. 2. Version of macOS. 3. Apple Silicon (M1/M2) or Intel CPU? I recommend to restart macOS (reboot the Macbook) if you haven't done so recently. Try to create a video for the Sample Project. Check the main menu > Help > Open Sample Project. Choose "HD or 4K video" publish option with default settings: 1920 x 1080, High Quality, 60p. Motion Blur is DISABLED. Hardware acceleration option is unticked.

Hi Tony, We fixed this problem. You can try a new Beta for Mac: https://www.pteavstudio.com/forums/topic/40461-pte-11012-beta/ This issue occurs when the main window of PTE is displayed on the entire desktop space. After double-clicking on the title of the main window, it is minimized to almost zero size (10 x 10 pixels).

Hi Dave, Thanks for sending me the ZIP archive with files. Can you send me an AV show which I see on "Screenshot 05.png". Because I've received only one .pteav show file - "Master Menu". I need .pteav file and single .pte project file.

Hi Tony, I found a reason why this problem occurs. We'll try to fix it in the nearest update.

Tony, We've received several messages about similar issue on Mac from other users last several months. After reading your messages, now I realized now that it could be the same issue. It looks as sometimes (very rarely) PTE starts on Mac with a zero size of the main window. We never saw this problem on our Macs. However we'll try to find the permanent solution to avoid such problem in future. As a temporary solution, Mac users can apply our instruction I've suggested above. Thanks again for your message.

Hi Dave, Sorry for the late reply. Can you attach 2 screenshots of the same AV - with normal colors and "yellow cast", as you wrote above. Also you can send us these 2 shows for Mac in a ZIP archive. Send me a personal message or post the download link here. Update the file on WeTransfer.com or Google Drive.

Hi, I apologize for this problem! Glad that you found the solution. You've gave me an idea why it might happen (zero size of the main window after some fault). We'll learn the code to provide a correct start of PTE in such cases. P.S. Earlier we suggested the following solution for Mac users to reset a configuration of PTE AV Studio:

Hi Mike, Please read my message in this thread. Auto Update on Mac requires version 11.0.9 or newer. If you have version 11.0.8 or earlier, you need to download the latest version manually from WnSoft website and replace the old version in Applications.

Hi, I checked example which you've sent me. Modifiers are not intended for this task. You need to use keyframes to control opacity (as in your example project). I would prefer a solution with 4-5 slides. One image per slide. No problem to create a slide style for this group of 4-5 slides and common background image through all slides in this group.

I also added a smart compression for a backup in ZIP. Almost all project files are stored in a compressed formats (JPEG, MP3, MP4, etc). No need to compress these files using ZIP algorithms. ZIP format allows to set individual compression level for each file. After this optimization, ZIP archives in PTE are being created in 3-5 times faster than earlier. The resulting file size is almost same, a difference is less than 1%.

Yes, exactly, it works this way in future PTE 12. I understand your point.

Hi, Sorry, I'm not sure that I rightly understood your thoughts and idea. Automatic renaming of duplicating files (for a project backup/template) will use only free (not used) file names in this project.

Hi Mary, PTE 12 will backup into a ZIP a project with duplicating files. The project file (in the ZIP) will be modified automatically to links the renamed duplicating files. So after unpacking this ZIP archive a copy of this project will be opened correctly without any warnings.

Cor, A created backup in a ZIP archive has original dates/times of included files (images, videos, audio), except of .pte project file, because it's being updated.

Hi, Thanks for your responses! We'll do the same for project templates with duplicates (same file names). Jill, thanks for reminding. Jill, probably you mean a special new command to check for duplicates a current project? Probably it would better to think about more complex tool which checks a project for duplicates and used fonts. Maybe something else. Bert, I think it's another issue. Any version of PTE cannot create ZIP archives larger than 2 GB. We plan to vastly rework ZIP packing code to be able create archives larger than 2 GB. I hope that it will be added for V11 in February-March. Not for V10, sorry. Original files can be located in a complex hierarchy of folders and different drives. It would be hard (or impossible) to repeat it in a ZIP archive.

Hi, Excuse me for the late response! We have kept Video Builder in version 11.0 only for compatibility reasons for users who still prefer to burn DVD video discs. On our website we do not advertise the ability to burn DVDs starting from version 10.0. Unfortunately, DVD creation does not always work reliably, and we have no plans to develop this module. Alternative solution - complete exclusion of Video Builder from future version of PTE AV Studio.

Hi, In all versions Create backup in a ZIP command cannot create a ZIP archive if a project contains two or more files (images/video/audio) with the same name in different folders. For example, Picture.jpg in Folder1 and in Folder2 which are used in a project. Note. Multiple files with the same name may be duplicates or unique files (for example, unique Background.jpg files in different folders). In future version 12.0 we automatically rename the second file to Picture_2.jpg (Picture_3.jpg, etc) to resolve this situation and allow to create a ZIP archive for any project. Project file in a ZIP also is being modified to use a new file name(s). Of course, the original project and its files remain not modified. What you think?

We need more time to fix it. Sorry for the delay.

Hi, You need to download a free update 10.5.11 from this page (the 2nd link for Mac): https://www.wnsoft.com/en/pte-av-studio/old-versions/ If the problem still occurs, let us know your Mac model name (Intel CPU or Apple silicon) and version of macOS.

We found one issue with creating ZIP archives larger than 2 GB. We plan to fix it soon.

Hello, Sorry, I'm not sure that I rightly understood your question. We see that you purchased the upgrade from version 10.5 Pro to version 11.0 Pro. Thanks for the payment! I just checked a license key which we've sent you, it's correct key for v11.0 Pro. I highly recommend to copy and paste the key using Clipboard (Ctrl+C / Ctrl+V) to avoid typos between "1" and "I", or "0" and "O". Also make sure that you enter the key in the new V11, not in V10.5. Check the About window of PTE AV Studio. 1. Please download and install version 11.0 from WnSoft website: https://www.wnsoft.com/fr/pte-av-studio/download/ It's one installation file for the Standard and Pro versions. 2. When you run PTE AV Studio 11, enter this license key. Once the key is accepted PTE AV Studio 11 will work as the Pro version with all functions and features.