Igor

I've moved Slideshowclub to a new server. Everything is OK.

Hi Malcolm, Thanks for purchasing PTE AV Studio! I apologize for this technical problem with the interface of the program. I recommend to update drivers for your video card. Check for available updated drivers in the Windows Update panel. PTE AV Studio uses GPU acceleration for the user interface and it necessary to have a stable work of graphics drivers. Also let me know about configuration of your computer and installed video card. If it doesn't help, please do the following: In the main menu > Settings > Prefereces. Choose System tab. Tick the option "Alternate renderer...". Click OK button and restart the program. It may help. When you send a support request, please don't forget to reply on anti-spam question in the last field. Type "PTE" (3 letters) in that text box. I'm sorry about this situation! PTE AV Studio is a new product, we offer upgrades with discount for customers who purchased PicturesToExe 8.0 or 9.0 on September 2013 or later. Our prices are much lower than any our competitors. A new competitor introduced prices by a subscription, it means that you'll pay in 10-20 times more than for PTE when you use the program many years. Another old competitor, Photodex (Proshow) is shutting down today due to problems with sales.

Dave, I know that some email servers don't receive our emails from some reason. I plan to reconfigure the server within next 2 weeks. And perform all recommendations to improve email delivery. It may help for your case. Just wait a little.

Dave, Glad that "HD & 4K" option worked fine. Try with Mobile option for a shorter project (within 200 MB for a resulting file), maybe 1-2 minutes. I'll perform more tests with two Android smartphones tomorrow morning.

Dave, What file size of created MP4 videos? Can you send me your project? All files in a ZIP archive. See the main menu > File > Create backup in a ZIP. You can upload to https://send.firefox.com/ or WeTransfer.com service and send me a download link in a personal message. I just tested a short 26 seconds project. And with all parameters video files can be played in Windows 10 Movies & TV app. And also in VLC player in Android 10 (Nokia 7 Plus). Can you also create a short test project (30-40 seconds) and check on your Android smartphone?

Dave, Thanks, I'll check today later with two Android smartphones. Can you check HD video output (not mobile option) and AVI output?

Maybe we can add a link to a video tutorial from PTE?

Barry, Thanks for interesting suggestion. I also thought about this. I think that a main purpose of the Sample Project is to show what users can do in PTE and show various examples of animations and effects. If we implement a tutorial, how it will look - video clips in this Sample project? The problem in a file size of these video clips. Because the Sample project is shipped with PTE. Let me know about your suggestions.

Dave, I think that there is a problem with delivery of email message from this server to your email box. I suggest to wait a little. We plan to reinstall and update the server software and it may help to solve this issue.

Hi, We'll update/reinstall our servers: 1. Slideshowclub. Today or tomorrow. 2. PTE online help. Next week. Address will be changed from docs.picturestoexe.com to docs.pteavstudio.com 3. This forum. In February. Address of the forum will be changed from picturestoexe.com to pteavstudio.com All internal links will be replaced automatically. All external links to forum topics or PTE online help articles will continue work and will be redirected automatically.

Jill, That's OK for advanced user. I'll try to improve the Auto Update in future.

Thanks for all your opinions! Paul, We'll think about a possibility of adding Flip parameters.

Ron, I'm glad that you found the best solution!

Ron, "Quality" mode (High quality or custom value) works smarter than Bitrate mode. Because in Quality mode the encoder uses more bitrate for scenes with high details and animations, and less bitrate in scenes with static images, or slow panning. It works similar to JPEG quality in Photoshop. You declare desired image quality and the program automatically calculates optimal bitrate values for each scene to preserve the requested visual quality. You need not to calculate bitrate according width/height, frame rate and type of your scenes. I very recommend to use High quality. Or Medium quality, if you want to reduce a file size keeping reasonable quality.

Hi Dave, Check these settings for notifications: https://www.picturestoexe.com/forums/notifications/options/ https://www.picturestoexe.com/forums/followed/

Ron, Did you try a preset 3840 x 2160, High quality, 60p, No Hardware acceleration (unticked) on this TV? The latest version 10.0.6 Build 4 (in About window).

Jill, We did fully automatic simple updating of PTE, like in many other new software products. In future version, I can add a special checkbox "Keep a copy of installation file in Downloads folder" for advanced users.

Barry, Two possible reasons: - Two instances of the program are launched by the user (I think it's not your case). - Or the program freezed on closing (before the update or after video encoding). Anyway restarting of Windows should solve this issue.

Barry, It seems that PTE AV Studio is running while updating. Close manually all running copies of the program. Also check Task Manager, probably PTE AV Studio couldn't correctly finish its work and stayed in background. If it doesn't help, restart Windows and run update again. It should help.

Gary, Low quality mode will give really bad results. Even without HW acceleration. I very recommend you avoid "Low quality" mode and I'm even going to remove it from PTE 11. CPU encoder gives better visual results than HW encoder, especially at Medium or Low quality. With High quality a difference is less visible.

Gary, What encoding settings you use? Can you attach a screenshot? I used 1920 x 1080, High quality, 30p. When "Hardware acceleration" option is NOT used a visual quality of dissolving transition is very good and I see smooth playback even at 30p. Same result with video created in PTE 10.0.6 and PTE 9.0.22. With Hardware acceleration (NVIDIA) dissolves are less smooth at 30p and it seems to be an issue/quality of NVIDIA encoder. I get same result with versions 10.0.6 and previous 10.0.5. Producing 60p video gives smooth results for dissolves. I attach my test project and created videos: https://send.firefox.com/download/2a73e9bd6270bf2d/#nMbFdlvmYayxh_H6XzYp7w

PTE AV Studio 10.0.6 is available Dowload: https://files.wnsoft.com/pteavstudio/pteavstudio-setup.exe Or use Auto Update feature: Main menu > Help > Check for Free Updates. Improved compatibility for created 4K videos with Ultra HD TVs. Report Improved video encoding in Custom preset with “Bitrate” mode. The final bitrate more closely matches the one set by the user. Fixed problem with a wrong file name in Convert/Trim Video Clip function. Fixed problem with overwriting of a locked video file.

I'm glad!

Thanks for the confirmation, Ron! I'm going to release v10.0.6 officially today later. It will add a wide compatibility with 4K TVs.

Gary, Please try a new version: https://files.wnsoft.com/test/pteavstudio-setup.exe It installs as v10.0.6 Build 4 (in the About window).